Even after the installation of root certificates on the client PC, the browser gives an error that the root certificate is not trusted. Here the culprit is antivirus or endpoint security software.
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Installation FAQ
This sometimes happens due to Antivirus or End Point Security software. They don’t trust non-public Root Certificates and tell the browser that the Intranet Root Certificate is not trusted.
In one case, we noticed that AVG antivirus intercepted the network connection by keeping its own SSL in between, passing an error to the browser that SecureNT Root Certificate is not trusted. The customer created an exception for the error and the browser error stopped.
This problem is not seen with Avast antivirus. Just for information.
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