Technical Information
Are SecureNT Root Certificates trusted by the browsers? No. SecureNT CA Root certificates needs to be installed once.
Intranet SSL certificate’s root certificate chain is not trusted by default on popular browsers like Chrome, Edge, Internet Explorer, Safari, Firefox, etc. This means that unless certain steps are taken, a client PC will get a “certificate not trusted” error when a user uses a web browser to access a website hosted on a Server with Intranet SSL.
But these steps (installation of SecureNT CA root certificates) need to be taken once only. After those steps are taken, the client PC will always trust the Intranet SSL certificate.
You can find the steps here.
Installation FAQ
Even after the installation of root certificates on the client PC, the browser gives an error that the root certificate is not trusted. Here the culprit is antivirus or endpoint security software.
This sometimes happens due to Antivirus or End Point Security software. They don’t trust non-public Root Certificates and tell the browser that the Intranet Root Certificate is not trusted.
In one case, we noticed that AVG antivirus intercepted the network connection by keeping its own SSL in between, passing an error to the browser that SecureNT Root Certificate is not trusted. The customer created an exception for the error and the browser error stopped.
This problem is not seen with Avast antivirus. Just for information.
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